本書是從朗文出版公司引進的英文原版書。全書共分8個單元，介紹了商務(wù)工作信函寫作的基本要求，結(jié)合實例介紹了各種類型的信函的寫作方法，并對常用語句作了詳細注釋，對英國英語和美國英語的差異作了比較。書中每個單元后均有練習，供學習者鞏固所學知識。讀者還可以登陸朗文公司網(wǎng)站獲取相關(guān)學習資料。
Introduction
1 The basics
Beginnings and endings
The writers know each
other well
the writers know each
other
the Writers do not know
each other
Basic layout
A Standard letter
A memo
A group email
2 Making contact
Messages 1
Messages 2
3 Arrangements
Arranging a visit
Travel arrangements
Taking and forwarding messages
4 meetings
Setting up a meeting 1
Setting up a meeting 2
Meeting follow-up
5 Enquirles
Messages 1
Messages 2
6 Orders，dealing with problems
Orders
Dealing with problems 1
Dealing with problems 2
7 Short reports
Providing information
Focus on facts and figures
8 Personal Messages
Messages 1
Messages 2
Glossary
Answers
Appendices
1 Punctuation
2 Dates and times
3 Abbreviations
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