Chapter 1 Essentials for Business English Correspondence
1．1 The Meaning and Functions of Business English Correspondence
1．2 Writing Principles of Business English Correspondence
1．3 The Structure and Format of Business English Correspondence
1．4 E-mail and Fax
1．5 Exercises

Chapter 2 Establishing Business Relations
2．1 Brief Introduction
2．2 Specimen Letters
2．3 Writing Steps and Tips
2．4 Useful Expressions on Establishing Business Relations
2．5 Exercises

Chapter 3 Enquiries and Replies
3．1 Brief Introduction
3．2 Specimen Letters
3．3 Writing Steps and Tips
3．4 Useful Expressions on Enquiries and Replies
3．5 Exercises

Chapter 4 Quotations or Offers
4．1 Brief Introduction
4．2 Specimen Letters
4．3 Writing Steps and Tips
4．4 Useful Expressions on Quotations or Offers
4．5 Exercises

Chapter 5 Counter-offers and Acceptance
5．1 Brief Introduction
5．2 Specimen Letters
5．3 Writing Steps and Tips
5．4 Useful Expressions on Counter-offers and Acceptance
5．5 Exercises

Chapter 6 Orders and Their Fulfillment
6．1 Brief Introduction
6．2 Specimen Letters
6．3 Writing Steps and Tips
6．4 Useful Expressions on Orders and Their Fulfillment
6．5 Exercises

Chapter 7 Terms of Payment
7．1 Brief Introduction
7．2 Specimen Letters
7．3 Writing Steps and Tips
7．4 Useful Expressions on Terms of Payment
7．5 Exercises

Chapter 8 Packing
8．1 Brief Introduction
8．2 Specimen Letters
8．3 Writing Steps and Tips
8．4 Useful Expressions on Packing
8．5 Exercises

Chapter 9 Insurance
9．1 Brief Introduction
9．2 Specimen Letters
9．3 Writing Steps and Tips
9．4 Useful Expressions on Insurance
9．5 Exercises

Chapter 10 Shipment
10．1 Brief Introduction
10．2 Specimen Letters
10．3 Writing Steps and Tips
10．4 Useful Expressions on Shipment
10．5 Exercises

Chapter 11 Claims and Settlements
11．1 Brief Introduction
11．2 Specimen Letters
11．3 Writing Steps and Tips
11．4 Useful Expressions on Claims and Settlements
11．5 Exercises
References