《中國鐵路文藝》(月刊)是由鐵路總公司主管,中國鐵路文藝藝術(shù)工作者聯(lián)合會、中國鐵道出版社共同主辦的文藝類期刊。國際標(biāo)準(zhǔn)刊號:ISSN 1007-9971,國內(nèi)統(tǒng)一刊號:CN11-51981。《中國鐵路文藝》(月刊)為大16開本,月刊,內(nèi)容涵蓋小說、散文、詩歌、報(bào)告文學(xué)等文體形式,具有極強(qiáng)的可讀性、知識性、藝術(shù)性,是廣大文學(xué)藝術(shù)愛好者和鐵路職工工作之余開拓視野、提升素養(yǎng)、陶冶情操的理想讀物。
CHAPTER 01 售前交流Pre-sale Communication
PART 1-1 網(wǎng)絡(luò)商店The E-shop /2
UNIT 01 了解商鋪The Information of Store /2
UNIT 02 店家不在線Not Online /6
UNIT 03 詢問產(chǎn)品Asking about Products /9
UNIT 04 商品限購Limits on Purchases /13
UNIT 05 產(chǎn)品已下架The Goods has been taken down /17
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PART 1-2 進(jìn)行議價Negotiating about the Price /20
UNIT 01 討價還價Bargain over the products /20
UNIT 02 商品折扣Discount for this Commodity /23
UNIT 03 促銷活動Sales Promotion /26
UNIT 04 和批發(fā)Retail and Wholesale /30
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CHAPTER 02 售中交流On-sale Communication
PART 2-1 下訂單Placing Order /34
UNIT 01 店內(nèi)選品In-store Selection /34
UNIT 02 庫存狀況Inventory Situation /37
UNIT 03 特殊要求Specific Needs /42
UNIT 04 在線訂購Online Ordering /45
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PART 2-2 支付管理Payment Management /49
UNIT 01 價格調(diào)整Adjust the Price /49
UNIT 02 介紹付款程序Introducing the Payment Procedure /52
UNIT 03 介紹退款條件Introducing Refund Conditions /55
UNIT 04 介紹退款程序Introducing the Refund Procedure /58
UNIT 05 定期付款Scheduled Payment /61
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PART 2-3 出貨管理Delivery Order Management /64
UNIT 01 產(chǎn)品包裝Packing of Products /64
UNIT 02 提醒買家已發(fā)貨Reminding the Buyer of the Ship Date /67
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PART 2-4 物流選擇The Logistics Selection /70
UNIT 01 郵政物流Post Logistics /70
UNIT 02 商業(yè)快遞Commercial Express Delivery /73
UNIT 03 專線物流Special Line Logistics /76
UNIT 04 跟蹤交付狀態(tài)Following the Delivery Situations /79
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CHAPTER 03 售后交流After-sale Communication
PART 3-1 售后服務(wù)After-sale Service /84
UNIT 01 維修服務(wù)Maintenance Service /84
UNIT 02 無條件退貨Returning Goods Unconditionally /87
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PART 3-2 特殊情況Special Situation /90
UNIT 01 延遲發(fā)貨Delaying the Delivery /90
UNIT 02 不可抗力The Force Majeure /93
UNIT 03 客戶要求改地址Customers Requests of changing Address /95
UNIT 04 取消訂單Canceling the Order /98
UNIT 05 拒絕退款Refusing to a Refund /101
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CHAPTER 04 商鋪營銷Net-Shop Marketing
PART 4-1 營銷活動Marketing Activities /106
UNIT 01 推廣策略Promotion Strategy /106
UNIT 02 商家促銷Merchants' Launched Promotions /109
UNIT 03 節(jié)日促銷Holiday promotion /111
UNIT 04 品牌營銷Brand Marketing /114
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PART 4-2 產(chǎn)品管理Product Management /117
UNIT 01 產(chǎn)品發(fā)布Product Releasing /117
UNIT 02 選擇產(chǎn)品Product Selection /119
UNIT 03 處理劣質(zhì)品Disposal of Inferior Products /122
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CHAPTER 05 B2B 交易Business-to-Business Trade
PART 5-1 線上交流Online Communication /126
UNIT 01 討論產(chǎn)品細(xì)節(jié)Discussing the Product Details /126
UNIT 02 價格討論The Price Discussion /129
UNIT 03 運(yùn)輸方式Modes of Transport /132
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PART 5-2 郵件交流E- Communication /135
UNIT 01 詢盤The Inquiry /135
UNIT 02 報(bào)盤The Offer /138
UNIT 03 還盤Counter Offer /141
UNIT 04 訂購Ordering Goods /144
UNIT 05 包裝要求Packing Requirements /148
UNIT 06 賠償損失Com