前言
二維碼索引
緒論 .....................................................................................................................1
項目一　客房用品管理訓(xùn)練 .............................................................................5
任務(wù)　工作車用品配備訓(xùn)練 .........................................................................8
項目二　客房清掃服務(wù)訓(xùn)練 ...........................................................................11
任務(wù)一　走客房清掃訓(xùn)練 ...........................................................................21
任務(wù)二　住客房清掃訓(xùn)練 ...........................................................................25
任務(wù)三　空房清掃訓(xùn)練 ...............................................................................28
項目三　鋪床訓(xùn)練 ...........................................................................................33
任務(wù)一　西式鋪床法訓(xùn)練 ...........................................................................36
任務(wù)二　中式鋪床法訓(xùn)練 ...........................................................................40
項目四　衛(wèi)生間清掃服務(wù)訓(xùn)練 .......................................................................45
任務(wù)　衛(wèi)生間清掃訓(xùn)練 ...............................................................................49
項目五　公共區(qū)域與其他清潔服務(wù)訓(xùn)練 .......................................................55
任務(wù)一　客用洗手間清潔保養(yǎng)訓(xùn)練 ...........................................................61
任務(wù)二　銅器清潔保養(yǎng)訓(xùn)練 .......................................................................64
任務(wù)三　日常地毯清潔保養(yǎng)訓(xùn)練 ...............................................................66
任務(wù)四　大堂清潔訓(xùn)練 ...............................................................................68
任務(wù)五　大理石地面清潔訓(xùn)練 ...................................................................71
任務(wù)六　玻璃、鏡面清潔訓(xùn)練 ...................................................................74
項目六　布件房與洗衣房管理訓(xùn)練 ...............................................................77
任務(wù)一　布件房的管理訓(xùn)練 .......................................................................81
任務(wù)二　洗衣房的管理訓(xùn)練 .......................................................................84
項目七　客房接待服務(wù)訓(xùn)練......................................................................89
任務(wù)一　迎送服務(wù)訓(xùn)練 .........................................................................99
任務(wù)二　洗衣服務(wù)訓(xùn)練 .......................................................................102
任務(wù)三　夜床服務(wù)訓(xùn)練 .......................................................................105
任務(wù)四　小酒吧服務(wù)訓(xùn)練 ...................................................................108
任務(wù)五　行政樓層服務(wù)訓(xùn)練 ................................................................110
任務(wù)六　會議服務(wù)訓(xùn)練 ........................................................................115
項目八　客房設(shè)備管理訓(xùn)練....................................................................123
任務(wù)　客房設(shè)備保修訓(xùn)練 ...................................................................128
項目九　客房安全管理訓(xùn)練....................................................................133
任務(wù)一　鑰匙的領(lǐng)取、使用與管理 ...................................................142
任務(wù)二　防火工作訓(xùn)練 .......................................................................145
任務(wù)三　防盜工作訓(xùn)練 .......................................................................150
任務(wù)四　緊急情況處理訓(xùn)練 ...............................................................154
任務(wù)五　公共衛(wèi)生防疫工作訓(xùn)練 .......................................................172
參考文獻....................................................................................................179