Part 1 Urban Rail Transit Passenger Service城市軌道交通客運(yùn)服務(wù)
Unit 1 Formal Reception English 日常接待用語
Task 1．1 Greeting and Introduction 問候與介紹
Task 1．2 Thanks and Apologies感謝與致歉
Task 1．3 Guidance 引導(dǎo)提示
Task 1．4 Saying Goodbye 道別
復(fù)習(xí)思考題
Unit 2 Inquiry English 問詢用語
Task 2．1 Time Inquiry 時(shí)間問詢
Task 2．2 Route Inquiry 路線問詢
Task 2．3 7rain Direction Inquiry 列車方向問詢
Task 2。4 Transportation Inquiry 交通問詢
復(fù)習(xí)思考題
Unit 3 Ticket Affairs 票務(wù)事務(wù)
Task 3．1 Ticket Inquiry 購票問詢
Task 3．2 Ticket Services 票務(wù)服務(wù)
Task 3．3 Ticketing票務(wù)相關(guān)
Task 3．4 Deal with Station Ticket Affairs 車站票務(wù)事務(wù)處理
復(fù)習(xí)思考題
Unit 4 Ticket Trouble 票務(wù)問題處理
Task 4．1 Ticket Refund 退票
Task 4．2 Something Wrong with the Card 卡出T問題
Task 4．3 Make a Transfer 辦理移資
Task 4．4 Pay for the Exact Fare 補(bǔ)足票價(jià)
復(fù)習(xí)思考題
Unit 5 Service in the Concourse 站廳服務(wù)
Task 5．1 Information Inquiry 信息問詢
Task 5．2 Dealing with Complaints 投訴處理
Task 5．3 Lost and Found 失物招領(lǐng)
Task 5．4 Adverse Weather 特殊天氣
復(fù)習(xí)思考題
Unit 6 Service in the Platform 站臺(tái)服務(wù)
Task 6．1 Train Transfer Inquiry 換乘問詢
Task 6．2 Picking up the Goods from the Track下軌道拾物
Task 6。3 Shopping Inquiry 購物問詢
Task 6．4 Special Services 特色服務(wù)
復(fù)習(xí)思考題：
Unit 7 Subway Security 安全運(yùn)營
Task 7．1 Offering Help 提供幫助
Task 7．2 an Emergency on the Train 城市軌道交通列車出現(xiàn)突發(fā)事件
Task 7．3 Ticket Service for Great Capacity 大客流購票服務(wù)
Task 7．4 Handling AFC Equipment Failure AFC設(shè)備故障處理
復(fù)習(xí)思考題
Unit 8 Disposal of Passenger’S Special Affairs 乘客特殊事務(wù)處理
Task 8．1 Emergency 緊急狀況
Task 8．2 Breakdowns 故障晚點(diǎn)
Task 8．3 First Aid 急救
Task 8．4 Large Passenger Flow Limiting大客流限流
復(fù)習(xí)思考題
Unit 9 Subway Broadcasting地鐵廣播
Task 9．1 Conventional Broadcast Script常規(guī)廣播用語
Task 9．2 Special Broadcast Script特殊廣播用語
Task 9．3 Emergencies Broadcast Script應(yīng)急避險(xiǎn)廣播
Task 9。4 Train Service Broadcasting列車服務(wù)廣播
復(fù)習(xí)思考題
Unit 10 Station Equipment 車站設(shè)備
Task 10．1 Ticket Vending Machine（TVM） 自動(dòng)售票機(jī)
Task 10．2 Entrance／Exit Automatic Gate Machine 進(jìn)站／出站自動(dòng)驗(yàn)票門
Task 10．3 Accessible Elevator無障礙電梯
Task 10．4 Escalator／Moving Walkway 自動(dòng)電扶梯
轟習(xí)思考題

Part 2 Basic Knowledge about Urban Rail Transit Service
城市軌道交通專業(yè)基礎(chǔ)知識(shí)
Unit 11 A Brief Introduction to the Development of Urban Rail 7ransit城市軌道交通
發(fā)展簡(jiǎn)介
Task 1 1．1 the Development of Urban Rail Transit in the World 世界軌道交通的
發(fā)展
Task 11．2 the Development of Urban Rail Transit in China 中國城市軌道交通的
發(fā)展
Task 11．3 Beijing Subway北京地鐵
復(fù)習(xí)思考題
Unit 12 A Brief Ilnntroduction to Metro Vehicle地鐵車輛簡(jiǎn)介
Task 1 2．1 Recognize the Structure of Metro Vehicle 地鐵車輛結(jié)構(gòu)認(rèn)知
Task 12．2 Recognize the Bogie 轉(zhuǎn)向架的認(rèn)知
Task 12．3 Types and Classification of Metro Vehicle 地鐵車輛的類型和編組
復(fù)習(xí)思考題
Unit 13 OCC 運(yùn)營控制中心
Task 13．1 Summary of OCC OCC概述
Task 13．2 Operational Model for OCC OCC的運(yùn)作模式
Task 13．3 Functions of OCC OCC的功能
復(fù)習(xí)思考題
Unit 14 ATC 列車自動(dòng)控制系統(tǒng)
Task 14．1 Names of Train System 列車系統(tǒng)的名稱
Task 14．2 the Structure of ATC ATC的結(jié)構(gòu)
Task 14．3 Functions of ATC ATC的功能
復(fù)習(xí)思考題
Unit 15 Train Operation 列車運(yùn)行
Task 15．1 Names of Train Operation 列車運(yùn)行相關(guān)的名稱
Task 15．2 Something about Guangzhou Subway關(guān)于廣州地鐵
Task 15．3 Mode of Train Operation列車駕駛模式
復(fù)習(xí)思考題
Unit 16 Power Supply System供電系統(tǒng)
Task 1 6。1 Recognize the Structure of the Power Supply System 供電系統(tǒng)結(jié)構(gòu)認(rèn)知
Task 16．2 Recognize the Traction Power Supply System 牽引供電系統(tǒng)的認(rèn)知
Task 16．3 Know More about the Contact Wire Netting 接觸網(wǎng)類型認(rèn)知
復(fù)習(xí)思考題
Unit17 BAS 環(huán)控系統(tǒng)
Task 17．1 Recognize the Structure of the BAS BAS結(jié)構(gòu)認(rèn)知
Task 17．2 Recognize the Main Equipment of the BAS BAS主要設(shè)備認(rèn)知
Task 17．3 Functions of the BAS BAS的作用
復(fù)習(xí)思考題
Unit 18 FAS 火災(zāi)報(bào)警系統(tǒng)
Task 18．1 Recognize the Structure of the FAS FAS結(jié)構(gòu)認(rèn)知
Task 18．2 the Main Devices of the FAS FAS的主要設(shè)備
Task 18．3 Functions of the FAS FAS的功能
復(fù)習(xí)思考題
Unit 19 Signaling System．信號(hào)系統(tǒng)
Task 19．1 Recognize the Components of the Signaling System 信號(hào)系統(tǒng)組成的認(rèn)知
Task 19．2 Recognize the Signaling Equipment信號(hào)設(shè)備的認(rèn)知
Task 19．3 the Introduction to the Signaling System 信號(hào)系統(tǒng)簡(jiǎn)介
復(fù)習(xí)思考題
Unit 20 Telecommunication System 通信系統(tǒng)
Task 20．1 Recognize the Components of the Telecommunication System通信系統(tǒng)組成
認(rèn)知
Task 20．2 Recognize the Functions of the Telecommunication System 通信系統(tǒng)功能的
認(rèn)知
Task 20．3 Recognize Some 7ransmission Media傳輸媒介的認(rèn)知
復(fù)習(xí)思考題

References 參考文獻(xiàn)
Appendix 附 錄
Appendix I Translation 參考譯文
Appendix II the English Abbreviation for the Common Words of Metro地鐵常用專業(yè)詞
英文縮寫
Appendix III Metro Service Words地鐵服務(wù)專業(yè)詞匯
Appendix IV Unit Learning Evaluation Table Style 項(xiàng)目學(xué)習(xí)評(píng)價(jià)表樣式