全書共設(shè)15個(gè)單元，對(duì)學(xué)生用書中的每一個(gè)單元的課程都進(jìn)行了具體詳細(xì)的講解，提供必要的商務(wù)背景知識(shí)和教程中每一單元的語音部分的文字材料及答案。因此，該書十分有助于教師教學(xué)和學(xué)生自學(xué)。
盡管我們可以把一些詞匯叫做“商務(wù)英語詞匯”，但大多數(shù)商務(wù)英語只是在商務(wù)背景下使用的英語，其實(shí)它并不是什么特別的語言。每個(gè)行業(yè)（在一定程度上，每個(gè)公司甚至每個(gè)部分）都使用一些“行話”，這套書里不可能包括所有這些專門術(shù)語。在這套書中我們提供了大量的商務(wù)背景和商務(wù)情景，您可以用此來練習(xí)和提高英語溝通技能，使您在商務(wù)活動(dòng)中更自信、更流利、也更準(zhǔn)確。
Thanks
Introduction
1 Face to face
basic skills and techniques for talking to people in business situations;
2 Letters,faxes and memos
Basic skills and techniques for business correspondence;
3 On the phone
Basic skills and techniques for using the telephone in business;
4 Summaries,note,reports
Basic skills and techniques for writing reports,making notes,summarizing and
taking notes of conversations in business;
5 Working together
Talking about where you work,employment policy,a company’s
activities,organization and history
6 International trade
Ｏrdering and supplying goods or services;answering and making enquries,making
offers,placing and acknowledging orders;
7 Money matters
Methods of payment,cash flow,invoicing,dealing with non-payment problems;
8 Dealing with problems
Complaining and apologizing,delivery and after-sales problems;
9 Visitors and travellers
Looking after foreign visitors and traveling on business;hotels,restaurants,small
talk,telling Stories;
10 Marketing
Marketing a product,market research,promotion and advertising;
11 Meetings
Taking part in formal and informal meeting,one-to-one meeting and larger group
meetings;
12 Processes and operations
Explaining and describing operations,giving instructions;
13 Jobs and careers
Applying for jobs and seeking promotion,participating interviews;
14 Sales and negotiation
Selling and buying products,negotiating face-to-face and on the phone;
15 A special project
A simulation,revising many of the skills and situations in the course;
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