二戰(zhàn)：
\\tSanjay，典型的印度人名字，和韓梅梅聯(lián)系了半個多月的時間，而且從來不發(fā)郵件，不是MSN 就是打電話。他想購買新研發(fā)的醫(yī)藥中間體，但是又不熟悉性能。韓梅梅反反復(fù)復(fù)地寫郵件給他解釋，產(chǎn)品性能、技術(shù)支持、售后服務(wù)都仔細(xì)說明了，為了讓他便于理解，韓梅梅還特意給他做了個PPT。這個“阿三”肯定是把郵件當(dāng)狗屎，看都沒看。他像唐僧一樣反反復(fù)復(fù)地問，一天到晚把misunderstanding 或your email is boring掛在嘴上。如果他在MSN 上發(fā)問了，韓梅梅二十秒內(nèi)沒有回答，馬上發(fā)振屏，他才不會管振屏是不是禮貌呢，急了就振。
\\t這天，一大早Sanjay 又從MSN 里跳出來。以前韓梅梅MSN 都不敢上線，避之不及，現(xiàn)在韓梅梅想通了，兵來將擋，水來土掩，怕什么！
\\t該發(fā)生總會發(fā)生，不管你是否為此焦慮。
\\t 
\\t——Hi，Lucy.
\\t——Hi, Sanjay.
\\t——I can not understand your email. Your email
is boring.
\\t——How boring?
\\t——I am afraid of misunderstanding. We don’t
understand each other at all.
\\t——If that why not learn email first. I think my
email is clear
\\tenough for you to read.
\\t——Let me ask step by step, and you answer one
by one. Question, answer, question, answer, like police and prisoner.
\\t——Step by step on MSN is no problem. But please watch your tone！
\\t——My tone? What do you mean?
\\t——Like police and prisoner, it is your way, but
it is a pity that
\\tit’s not mine.
\\t——This is my way only when misunderstanding. I
prefer another way.
\\t 
\\t這是第一次聽到Sanjay 說了服軟的話，也是韓梅梅第一次對客戶用粗體字。這是“阿三”經(jīng)常干的事。以其人之道還治其人之身。韓梅梅沒有再說話，退出MSN。韓梅梅覺得該冷處理一會兒。
\\t一個小時后，韓梅梅給Sanjay寫了封郵件。
\\t 
\\tDear Sanjay,
\\tIf you want to find a professional partner with your business,
\\tplease arrange it in a
professional way from your side also, otherwise the good one will be gone, and
bad one left. This is my suggestion. Just this.
\\tBy the way, email is important but not boring stuff in business.
\\t 
\\t幾分鐘后，Sanjay就回復(fù)了。
\\t 
\\tDear Lucy,
\\tYes. I need to learn it first.
\\t 
\\t一場鍵盤上的戰(zhàn)斗總算平息。二戰(zhàn)告捷！