Preface xxi
Chapter 1 The Person and the OrganizatiOn
OraanizatiOnaI Life
Defining OrganizatiOnaI BehaviOr
COntentAreas Of OB
Level of Analysis
Guiding Principles Of OB
Skills
Technical Skills
Decision-Making and Judgment Skills
Intetersonal Skills
EthicaI and MOr aI Skills
Seif-Knowledge Skills
Key TensiOns and ChaIIenges for People In organIzations
SeIf versus OrganizationaI Interest
Task Versus People Focus
Work versus Family
Explorat；on versus Exploitation
PromOtion versus PreventiOn
Depth of Knowledge versus Breadth of Knowledge
P0stscript
BuiIding a BOdy of OB Science
MethOds Of OB
Leaminq
You Are a Work in progress
Engage in Double-Loop versus Single-Loop Learning
Bndgelhe Knowing-Doing Gap
Conclusion


Chapter 2 Understanding People and Their Behavior
What Makes PeOple Tick？
Behavior is a Function of Personality and the Situation
Intelligence
G-Factor Intelligence
Multiple Intelligences
Emotional Intelligence
Skill Areas of Emotional Intelligence
Emotions
Measuring EQ
Research Support for EQ
Skills for Building EQ
Temperament and the Big Five
Motivation
Intrinsic versus Extrinsic Motivation
Maslow‘s Hierarchy of Needs
Expectancy Theory
Goal Setting
Motivations Vis-a-vis Others
Self-Efficacy
Organizational Culture
Organizational Norms
Psychological Contracts
Biases in Understanding Others
Fundamental Attribution Error
Consistency Bias： Halos and Forked Tails
Primacy and Recency Bias
Bandwagon Bias
Roadblocks to Understanding Ourselves
Unrealistic Optimism
Self-Serving Bias/Egocentrism
Omniscience
Omnipotence
The Powerful Process of Adaptation
Conclusion


Chapter 3 Ethics and Values
Ethics and OB
Moments of Truth
Can Ethics Be Taught？
Ethics and Levels of Analysis
Unethical Behavior as Incremental Descents into Wrongdoi
Cognitive Mechanisms
Social-Situational Mechanisms
Ethical Breaches
Prescriptive Ethical Models
Mason， Mason， and Culnan’s Six Questions
Badaracco‘s Four Enduring Questions
Anand， Ashforth， and Joshi’s Method for Dealing with Rationalizatiol
and Socialization of Unethical Behavior
Ethical Rules of Thumb
Front-Page Test
Role Modeling
Third-Party Advice
Policies
Accountability
Conflicts of Interest
Conclusion


Chapter 4 Communication
Basic Communication Model
Sender
Receiver
……
Chapter 5 Power and Influence in Organizations
Chapter 6 Relationships and Social Networks
Chapter 7 Decision Making
Chapter 8 Conflict Management and Negotiation
Chapter 9 Leading and Managing Teams
Chapter 10 Leadership
Chapter 11 Organizational Change
Chapter 12 Fairness and Justice
Chapter 13 Diversity and Culture
Chapter 14 The Virtual Workplace
Glossary
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