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企業(yè)導(dǎo)師制實(shí)操指南：以結(jié)構(gòu)化在崗培訓(xùn)激活組織賦能系統(tǒng)，批量復(fù)制人才 
定 價：59 元
9 7 4 8 4 7 5 1 3 2 8 1 5 讀者對象:1.企業(yè)內(nèi)部培訓(xùn)管理者、人才發(fā)展負(fù)責(zé)人、學(xué)習(xí)發(fā)展負(fù)責(zé)人 2.人力資源管理者、企業(yè)大學(xué)工作者 3.想要解決人才在企業(yè)內(nèi)部加速成長的企業(yè)家、高管 4.專兼職老師的專業(yè)讀物 
本書作者基于5年的深耕研究，結(jié)合15年的人力資源管理相關(guān)方面的工作經(jīng)驗(yàn)，梳理出一本幫助企業(yè)零基礎(chǔ)地實(shí)施導(dǎo)師制的工具書，意在以結(jié)構(gòu)化在崗培訓(xùn)激活組織賦能系統(tǒng)，批量復(fù)制人才。本書先是梳理實(shí)施導(dǎo)師制需要了解的關(guān)鍵內(nèi)容，再按照實(shí)施導(dǎo)師制的步驟，教讀者逐步實(shí)施導(dǎo)師制。書中不僅提供關(guān)鍵表單、工具，還提供避坑指南、成功案例等。本書特別適用于處于快速發(fā)展階段、需要大量培養(yǎng)新員工的企業(yè)的人才發(fā)展工作者，同時也是有后備/新晉管理人員、銷售人員、技術(shù)人員等人才培養(yǎng)需求的企業(yè)的人才發(fā)展工作者的重要實(shí)踐工具書。
吳穗敏（Crystal WU）擁有超過20年國企、外企、民企的業(yè)務(wù)部門和職能部門的任職經(jīng)歷，對企業(yè)不同情形下的業(yè)務(wù)需求、培訓(xùn)與業(yè)務(wù)的關(guān)聯(lián)頗有研究，尤其是在人才發(fā)展領(lǐng)域和學(xué)習(xí)技術(shù)領(lǐng)域，包括結(jié)構(gòu)化在崗培訓(xùn)及導(dǎo)師制、任職資格體系建設(shè)、勝任力建模及測評、人才盤點(diǎn)、培養(yǎng)體系搭建、關(guān)鍵人才發(fā)展項(xiàng)目等領(lǐng)域，積累了深厚的理論功底和豐富的實(shí)踐經(jīng)驗(yàn)。個人郵箱：crystal_wsm33@hotmail.com微信號：Crystal_WU_TD秦文靖 擁有超過10年世界500強(qiáng)企業(yè)人才發(fā)展管理任職經(jīng)歷；具備臨床醫(yī)學(xué)、人力資源管理學(xué)、心理學(xué)專業(yè)背景；國內(nèi)某醫(yī)學(xué)高校繼續(xù)教育學(xué)院特約講師、學(xué)院管理類咨詢顧問；深耕組織人才發(fā)展領(lǐng)域和新生代團(tuán)隊(duì)管理，特別在校招生的結(jié)構(gòu)化在崗培訓(xùn)及導(dǎo)師制的線上、線下項(xiàng)目上積累了深厚的理論功底和豐富的實(shí)踐經(jīng)驗(yàn)。個人郵箱：qinwenjing123@139.com微信號：QinElsa123
第1章 企業(yè)導(dǎo)師制概述······································································1
1.1 導(dǎo)師與導(dǎo)師制·········································································1 1.2 企業(yè)常見的導(dǎo)師與導(dǎo)師制··························································3 企業(yè)導(dǎo)師類型·········································································3 導(dǎo)師與教練············································································5 企業(yè)導(dǎo)師制類型······································································6 1.3 企業(yè)導(dǎo)師制的價值·································································10 企業(yè)層面·············································································10 導(dǎo)師層面·············································································11 被輔導(dǎo)者層面·······································································11 1.4 企業(yè)導(dǎo)師制的成功要素····························································12 企業(yè)導(dǎo)師制應(yīng)用的常見痛點(diǎn)·····················································12 企業(yè)導(dǎo)師制項(xiàng)目的成功要素·····················································14 1.5 嵌入S-OJT的導(dǎo)師制項(xiàng)目AD5SE模型介紹·································16 S-OJT的起源·······································································16 AD5SE模型介紹···································································17 本章關(guān)鍵點(diǎn)·················································································19 第2章 獲取共識是導(dǎo)師制成功的基礎(chǔ)··················································20 2.1 確認(rèn)人才需求·······································································20 銷售能力復(fù)制·······································································20 連鎖/零售行業(yè)的人才培養(yǎng)·······················································21 專業(yè)技能類人才培養(yǎng)······························································22 2.2 獲取高管支持·······································································25 2.3 制定導(dǎo)師制項(xiàng)目的目標(biāo)宣言·····················································27 建立價值證據(jù)鏈····································································27 制定項(xiàng)目目標(biāo)宣言·································································30 本章關(guān)鍵點(diǎn)·················································································33 第3章 編寫導(dǎo)師管理制度，從制度層面保障導(dǎo)師制落地··························34 3.1 導(dǎo)師的選拔制度（選）···························································35 導(dǎo)師的類型、角色和職責(zé)························································35 導(dǎo)師的勝任標(biāo)準(zhǔn)····································································37 導(dǎo)師的招募··········································································39 導(dǎo)師的選拔··········································································40 3.2 導(dǎo)師的任用管理制度（用）·····················································40 檔案管理·············································································40 績效管理·············································································41 積分管理·············································································42 退出機(jī)制·············································································42 3.3 導(dǎo)師的發(fā)展和培養(yǎng)體系（育）··················································43 導(dǎo)師的發(fā)展通道····································································43 導(dǎo)師的認(rèn)證··········································································44 導(dǎo)師學(xué)習(xí)地圖·······································································45 3.4 導(dǎo)師的激勵制度（激勵）························································46 評優(yōu)與表彰··········································································47 現(xiàn)金報(bào)酬與獎勵····································································47 發(fā)放導(dǎo)師紀(jì)念品····································································48 與績效、能力提升、晉升等相關(guān)的激勵措施································48 本章關(guān)鍵點(diǎn)·················································································51 第4章 設(shè)計(jì)導(dǎo)師制項(xiàng)目，推動導(dǎo)師制執(zhí)行············································52 4.1 項(xiàng)目的整體設(shè)計(jì)····································································52 項(xiàng)目范圍·············································································52 項(xiàng)目周期·············································································53 項(xiàng)目類型·············································································53 師徒匹配·············································································54 活動設(shè)計(jì)·············································································56 項(xiàng)目設(shè)計(jì)的整體呈現(xiàn)······························································57 4.2 項(xiàng)目的進(jìn)度管理····································································58 確定進(jìn)度目標(biāo)·······································································58 編制進(jìn)度計(jì)劃·······································································59 4.3 項(xiàng)目的人力資源、干系人及溝通管理·········································60 項(xiàng)目發(fā)起人：重點(diǎn)管理···························································61 業(yè)務(wù)部門：令其滿意······························································62 導(dǎo)師：監(jiān)督··········································································62 被輔導(dǎo)者：隨時告知······························································63 項(xiàng)目執(zhí)行者：隨時告知···························································63 4.4 項(xiàng)目的風(fēng)險管理····································································64 來自項(xiàng)目發(fā)起人和業(yè)務(wù)部門的風(fēng)險············································65 來自導(dǎo)師的風(fēng)險····································································65 來自被輔導(dǎo)者的風(fēng)險······························································65 來自項(xiàng)目執(zhí)行者的風(fēng)險···························································66 本章關(guān)鍵點(diǎn)·················································································67 第5章 啟動導(dǎo)師制項(xiàng)目，多方培育導(dǎo)師文化·········································68 5.1 儀式強(qiáng)化·············································································68 拜師儀式流程·······································································69 拜師帖、收徒帖····································································69 簽訂師徒協(xié)議·······································································71 5.2 領(lǐng)導(dǎo)率先·············································································72 認(rèn)知層面·············································································72 行為層面·············································································73 表率層面·············································································74 5.3 標(biāo)桿示范·············································································74 標(biāo)桿示范的內(nèi)容····································································75 標(biāo)桿示范的宣導(dǎo)····································································75 5.4 培訓(xùn)宣導(dǎo)·············································································76 培訓(xùn)對象和時機(jī)的選取···························································76 培訓(xùn)內(nèi)容的開發(fā)與設(shè)計(jì)···························································77 培訓(xùn)形式的匹配····································································77 本章關(guān)鍵點(diǎn)·················································································80 第6章 開發(fā)導(dǎo)師手冊，支持導(dǎo)師成功··················································81 6.1 新人導(dǎo)師帶教手冊的編寫························································83 工作任務(wù)分析·······································································83 手冊內(nèi)容編寫·······································································86 6.2 新管理者輔導(dǎo)手冊的編寫························································92 建標(biāo)：建立管理者的能力素質(zhì)標(biāo)準(zhǔn)············································92 對標(biāo)：找準(zhǔn)測評工具，確定學(xué)員能力的優(yōu)劣勢·····························96 達(dá)標(biāo)：找準(zhǔn)提升內(nèi)容和方式，實(shí)現(xiàn)能力靶向培養(yǎng)··························97 本章關(guān)鍵點(diǎn)·················································································99 第7章 賦能師徒，拉動師徒關(guān)系建立·················································100 7.1 賦能導(dǎo)師············································································101 初級導(dǎo)師賦能······································································101 中級導(dǎo)師賦能······································································102 高級導(dǎo)師賦能······································································103 資深導(dǎo)師賦能······································································104 7.2 賦能徒弟············································································107 擺正心態(tài)············································································108 技能學(xué)習(xí)············································································110 增強(qiáng)信心············································································112 本章關(guān)鍵點(diǎn)················································································114 第8章 跟進(jìn)及提供支持，保持師徒激情··············································115 8.1 項(xiàng)目跟進(jìn)············································································115 跟進(jìn)內(nèi)容············································································116 跟進(jìn)方式············································································117 跟進(jìn)工具：電子系統(tǒng)·····························································119 進(jìn)度反饋及公布機(jī)制·····························································121 8.2 提供支持············································································123 提供師徒所需的項(xiàng)目信息和材料··············································124 提供與項(xiàng)目相關(guān)的疑問解答····················································126 提供師徒所需的情感支持·······················································127 本章關(guān)鍵點(diǎn)················································································128 第9章 讓我們做得更好，評估并持續(xù)改善導(dǎo)師制項(xiàng)目····························129 9.1 評估項(xiàng)目成果和過程·····························································129 項(xiàng)目成果評估······································································130 項(xiàng)目過程評估······································································131 9.2 評選優(yōu)秀師徒······································································133 評選優(yōu)秀導(dǎo)師······································································134 評選優(yōu)秀徒弟······································································135 評選默契師徒······································································136 表彰優(yōu)秀師徒······································································136 9.3 制訂持續(xù)改善計(jì)劃································································137 項(xiàng)目變更管理······································································137 導(dǎo)師自我評估······································································138 本章關(guān)鍵點(diǎn)················································································141 第10章 企業(yè)導(dǎo)師制最佳實(shí)踐分享······················································142 10.1 金融企業(yè)關(guān)鍵核心崗位的導(dǎo)師制項(xiàng)目······································142 項(xiàng)目背景············································································142 項(xiàng)目目標(biāo)············································································143 項(xiàng)目難點(diǎn)············································································143 項(xiàng)目解決方案······································································143 項(xiàng)目關(guān)鍵產(chǎn)出成果································································144 項(xiàng)目價值············································································144 10.2 消費(fèi)品企業(yè)疫情下校招生的導(dǎo)師制項(xiàng)目···································144 項(xiàng)目背景············································································144 項(xiàng)目目標(biāo)············································································145 項(xiàng)目難點(diǎn)············································································145 項(xiàng)目解決方案······································································145 項(xiàng)目關(guān)鍵產(chǎn)出成果································································146 項(xiàng)目價值············································································146 10.3 生產(chǎn)制造企業(yè)技能人才的導(dǎo)師制項(xiàng)目······································146 項(xiàng)目背景············································································146 項(xiàng)目目標(biāo)············································································147 項(xiàng)目難點(diǎn)············································································147 項(xiàng)目解決方案······································································147 項(xiàng)目關(guān)鍵產(chǎn)出成果································································148 項(xiàng)目價值············································································148 10.4 中層管理者后備培養(yǎng)項(xiàng)目中的導(dǎo)師賦能···································149 10.5 一崗多能導(dǎo)師制項(xiàng)目···························································150 附錄 8個工具表單··········································································152 附錄1 導(dǎo)師自薦表····································································152 附錄2 導(dǎo)師推薦表····································································153 附錄3 導(dǎo)師選拔評估表······························································154 附錄4 “新員工導(dǎo)師帶教輔導(dǎo)技巧”課程大綱································155 附錄5 “管理者后備導(dǎo)師輔導(dǎo)技巧”課程大綱································157 附錄6 基于嵌入S-OJT的導(dǎo)師制項(xiàng)目AD5SE 模型的過程評估表·········158 附錄7 被輔導(dǎo)者對導(dǎo)師的評估表··················································160 附錄8 導(dǎo)師自我評估及提升表·····················································161 參考文獻(xiàn)·························································································163 后 記·························································································165
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