《空乘英語/普通高等教育十二五規(guī)劃教材》根據(jù)空中乘務(wù)工作的基本流程，分成24個(gè)單元，各個(gè)單元緊密銜接、內(nèi)容詳實(shí)，基本涵蓋了空乘人員客艙服務(wù)的所有流程。其中包括乘務(wù)員素質(zhì)、乘客登機(jī)、起飛前準(zhǔn)備、乘客舒適、客艙餐飲服務(wù)、機(jī)上設(shè)施、機(jī)上娛樂設(shè)備、客艙廣播、機(jī)上緊急逃生設(shè)備、免稅品銷售、客艙應(yīng)急程序、降落前及降落后、危險(xiǎn)品處置、海關(guān)檢疫等主要環(huán)節(jié)。
《空乘英語/普通高等教育十二五規(guī)劃教材》適合做作本科、專科院校和民航中專航空運(yùn)輸相關(guān)專業(yè)學(xué)生教科書和參考書，也可供航空公司作者為員工的英語培訓(xùn)教材。
Unit 1 About the Job as Flight Attendant
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 2 Airline Services
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 3 Preflight Briefing
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 4 Preflight Check
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 5 Boarding
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 6 Special Passengers
Section A Text
Section B Exercises
Section C Announcements
Section D Supplementary Reading
Unit 7 Announcements
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 8 Meal and Drink Service
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 9 In-flight Entertainment
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 10 First Aid
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 11 Duty Free Sales
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 12 Delay
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 13 Transfer
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 15 Aircraft System
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 16 Emergency and Survival Equipment
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 17 Dangerous Goods
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 18 Weather
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 19 The Safety of Passengers
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 20 The International Passengers
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 21 A Brief Introduction to CIQ
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 22 Prelanding
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 23 After Landing
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 24 Tourism
Section A Text
Section B Exercises
Section C AnnouncementsIntroduction to Cities
Section D Exercises
參考文獻(xiàn)
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