前言
項目1 走進企業(yè)行政管理........................................................................................................................1
任務(wù)1.1 了解企業(yè)行政管理崗位職責(zé)........................................................................................................2
任務(wù)1.2 掌握企業(yè)行政管理技能................................................................................................................4
任務(wù)1.3 認識企業(yè)行政專業(yè)技能................................................................................................................9
項目2 企業(yè)行政事務(wù)管理......................................................................................................................20
任務(wù)2.1 企業(yè)行政辦公室管理..................................................................................................................21
任務(wù)2.2 企業(yè)文書檔案管理......................................................................................................................27
任務(wù)2.3 企業(yè)印章管理.............................................................................................................................30
任務(wù)2.4 企業(yè)會議管理.............................................................................................................................36
項目3 企業(yè)行政協(xié)調(diào)與溝通管理........................................................................................................44
任務(wù)3.1 企業(yè)行政協(xié)調(diào).............................................................................................................................45
任務(wù)3.2 企業(yè)行政溝通.............................................................................................................................52
任務(wù)3.3 掌握行政協(xié)調(diào)與溝通的藝術(shù)......................................................................................................56
項目4 企業(yè)人力資源管理......................................................................................................................61
任務(wù)4.1 企業(yè)員工招聘.............................................................................................................................62
任務(wù)4.2 企業(yè)員工培訓(xùn).............................................................................................................................65
任務(wù)4.3 企業(yè)員工任用與調(diào)配..................................................................................................................68
任務(wù)4.4 企業(yè)員工績效管理......................................................................................................................71
任務(wù)4.5 企業(yè)員工薪酬管理......................................................................................................................75
任務(wù)4.6 企業(yè)員工職業(yè)生涯管理..............................................................................................................80
項目5 企業(yè)公共關(guān)系管理......................................................................................................................85
任務(wù)5.1 公關(guān)活動怎樣做.........................................................................................................................86
任務(wù)5.2 危機公關(guān)如何解.........................................................................................................................90
任務(wù)5.3 對外關(guān)系如何處.........................................................................................................................94
項目6 企業(yè)安全保障管理....................................................................................................................100
任務(wù)6.1 企業(yè)安全管理認知....................................................................................................................101
任務(wù)6.2 企業(yè)安全生產(chǎn)管理....................................................................................................................108
任務(wù)6.3 企業(yè)治安管理........................................................................................................................... 115
任務(wù)6.4 企業(yè)消防安全管理....................................................................................................................120
項目7 總務(wù)后勤管理.............................................................................................................................125
任務(wù)7.1 車輛管理..................................................................................................................................126
任務(wù)7.2 餐廳管理..................................................................................................................................130
V
目錄
任務(wù)7.3 宿舍管理..................................................................................................................................134
任務(wù)7.4 環(huán)境管理..................................................................................................................................137
任務(wù)7.5 衛(wèi)生管理..................................................................................................................................140
項目8 企業(yè)文化建設(shè)............................................................................................................................143
任務(wù)8.1 企業(yè)文化規(guī)劃...........................................................................................................................144
任務(wù)8.2 員工活動管理與培訓(xùn)................................................................................................................147
任務(wù)8.3 企業(yè)宣傳管理...........................................................................................................................150
任務(wù)8.4 運用企業(yè)網(wǎng)站展示企業(yè)文化....................................................................................................153
參考文獻 .....................................................................................................................................................157