本書以培養(yǎng)學(xué)生的客運(yùn)服務(wù)能力為本,打破傳統(tǒng)教材的編寫模式,結(jié)合一線工作實(shí)踐,以服務(wù)崗位工作項(xiàng)目為基礎(chǔ)編寫學(xué)習(xí)內(nèi)容,進(jìn)行任務(wù)教學(xué)。本書包括六個(gè)項(xiàng)目:項(xiàng)目一地鐵指南,項(xiàng)目二客運(yùn)服務(wù),項(xiàng)目三引導(dǎo)服務(wù),項(xiàng)目四票務(wù)服務(wù),項(xiàng)目五特殊應(yīng)急服務(wù),項(xiàng)目六旅游服務(wù)。每個(gè)項(xiàng)目都包含與實(shí)際崗位聯(lián)系的任務(wù),每個(gè)任務(wù)都包含課前導(dǎo)入、重點(diǎn)對(duì)話、重點(diǎn)句型、學(xué)習(xí)任務(wù)和城市軌道交通的相關(guān)知識(shí)拓展。本書內(nèi)容突出實(shí)踐性,遵循學(xué)生對(duì)知識(shí)點(diǎn)循序漸進(jìn)的認(rèn)知特點(diǎn)。
本教材融入全新的教育理念和科學(xué)的教學(xué)方法,教材內(nèi)容貼近實(shí)際,以城市軌道交通客運(yùn)服務(wù)為點(diǎn),使學(xué)生在崗位任務(wù)學(xué)習(xí)中提升英語會(huì)話能力,激發(fā)學(xué)生學(xué)習(xí)興趣,提升學(xué)習(xí)效果。書末附有城市軌道交通專業(yè)常用術(shù)語,便于學(xué)生參考。
本書適宜作為城市軌道交通運(yùn)營管理專業(yè)教材,同時(shí)也適宜作為相關(guān)單位培訓(xùn)用書。
Project One Metro Introduction
Task 1 Understanding the Metro
Project Two Metro Passenger Service
Task 1 Asking the Way and Giving Directions
Task 2 Inquiry Service
Task 3 Platform Service
Task 4 Interchange Station
Project Three Guiding Service
Task 1 Metro Station signs
Task 2 Getting on and Off
Task 3 Safety Checking
Task 4 Broadcasting
Project Four Ticket Service
Task 1 The Ticket Vending Machine (TVM)
Task 2 The Automatic Gate Machine
Task 3 Manual Ticketing
Project Five Special and Emergency Service
Task 1 Emergency Service
Task 2 Deal with Lost
Task 3 Complaints, Thanks and Apologies
Project Six Tourism Service
Task 1 Custom and Culture
Task 2 Natural Scenery and Historical Places
Appendix I Daily Conversation
Appendix II The Expressions about Rail Transit Service
Appendix III The Vocabulary of Rail Transit
Reference