Whatever the size and purpose of the organization and the technology involved, people are the common denominator when facing today’s immense chal- lenges. Success or failure hinges on the ability to at- tract, develop, retain, motivate, and lead a diverse array of appropriately skilled people (and to do so in an ethical manner). The human factor drives every- thing. To know more about workplace behavior is to gain a valuable competitive edge. The purpose of this textbook is to help present and future organizational participants better understand and manage people at work. 
Although this tenth edition of Organizational Behavior is aimed at undergraduate business stu- dents in similarly named courses, previous editions have proven highly versatile. Organizational Behav- ior has been used effectively in MBA programs, executive education and management development programs, and industrial and organizational psy- chology programs around the world. (Note: Special Canadian and European editions are available.) This textbook is the culmination of our combined 65+ years of teaching experience and research of organizational behavior and management in the United States, Paci且c Rim, and Europe. Thanks to detailed feedback from students, professors, and practicing managers, this tenth edition is state- of-the-art in both content and delivery. Many new changes have been made in this edition, re- flecting new research evidence, new management techniques, new media, and the fruits of our own learning process.