《酒店英語實訓教程(酒店管理專業(yè)系列創(chuàng)新教材)》(作者楊靜怡)為學生的英語使用提供了詞匯、句型和對話等語言輸入,使得學生在進行實訓練習時不會感到無話可說;然后再通過“實訓操練”中精心設計的實訓任務,學生可以切實提高酒店英語的實用技能!毒频暧⒄Z實訓教程》主編為楊靜怡,副主編為張淑平。
實訓模塊一 前廳服務Front Office
Project 1 Room Reservation
Project 2 Checking In
Project 3 Bell Service
Project 4 Information Service
Project 5 Switchboard
Project 6 Foreign Currency Exchange
Project 7 Checking Out
Project 8 Business Center
實訓模塊二 客房服務Housekeeping
Project 1 Cleaning Service
Project 2 Laundry Service
Project 3 Other Services
實訓模塊三 餐飲服務Food and Beverages
Project 1 Table Reservation 實訓模塊一 前廳服務Front Office
Project 1 Room Reservation
Project 2 Checking In
Project 3 Bell Service
Project 4 Information Service
Project 5 Switchboard
Project 6 Foreign Currency Exchange
Project 7 Checking Out
Project 8 Business Center
實訓模塊二 客房服務Housekeeping
Project 1 Cleaning Service
Project 2 Laundry Service
Project 3 Other Services
實訓模塊三 餐飲服務Food and Beverages
Project 1 Table Reservation
Project 2 Chinese Food
Project 3 Western Food
Project 4 Room Service
Project 5 Beverage Service
實訓模塊四 康樂服務Recreation Center
Project l Body Building Service
Project 2 Bath and Saunat
Project 3 Beauty Parlor
實訓模塊五 會展服務Convention and Exhibition
Project 1 Convention Service
Project 2 Exhibition Service
實訓模塊六處理投訴Handling Complaints
Project Handling Complaints
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